Contact Us
We’re here to help.
At Eloviau, customer satisfaction is our priority. If you have any questions about your order, products, shipping, returns, refunds, or general inquiries, please feel free to contact our support team.
Business Information
Email:
[email protected]
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Customer Support
We usually respond within 1–2 business days.
For order inquiries, shipping questions, return requests, refund support, or product concerns, please contact our customer support team using the email address above.
Returns & Refund Support
For return requests, please contact our support team before sending any product back.
Please do not send any return before receiving approval from our customer support team. Once your return request is approved, we will provide the applicable return address and return instructions.
Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us with your order number and clear photos or videos showing the issue.
After review and approval, we will provide an appropriate solution, which may include a replacement or refund depending on the situation.
Refund Processing Time
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time to display the refunded amount.
Thank you for choosing Eloviau. We appreciate your support and look forward to assisting you.