Shipping & Delivery
Shipping & Delivery Policy
At Eloviau, we work to provide a smooth and reliable shopping experience. We aim to process and deliver orders as efficiently as possible while keeping customers informed throughout the shipping process.
Order Processing
Orders are processed within:
1–3 business days
after payment confirmation.
Orders are not processed on weekends or public holidays.
Shipping Fees
We offer the following standard shipping rates:
Orders over $45 USD: FREE Standard Shipping
Orders under $45 USD: $6.99 USD Standard Shipping
The applicable shipping fee will be displayed at checkout before payment is completed.
Estimated Delivery Time
Our estimated delivery time is:
7–15 business days
Delivery times are estimates and may vary depending on the destination, carrier availability, customs processing, weather conditions, public holidays, or other circumstances outside of our control.
Please note that the estimated delivery time does not include the 1–3 business day order processing period.
Tracking Your Order
After your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates may take:
24–48 hours
to appear after shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please contact us immediately if you notice an incorrect shipping address.
Once an order has entered processing or has already been shipped, changes may no longer be possible.
If a package is returned because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply before the order can be resent.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.
These charges, when applicable, are generally the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also affect delivery times.
Returns & Delivery Timeframes
Return eligibility begins after delivery confirmation.
Customers may request a return within:
30 days after delivery
Please contact our support team before sending any return.
Return instructions and the applicable return address will be provided after approval.
Contact Us
For shipping questions, please contact: